Function: | MA | Reports to: | Solution Manager |
Job Position: | OP&Service Solution Specialist | Local Title: | Service and Original Parts Specialist
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Budget size: | | # of direct reports/# of indirect reports | 0 |
Location: | Mutiple | Domestic (D) Regional (R) or Global (G): | D |
Authorities: | SAP / BW / Siebel system |
Purpose & Mission: | - Leading and developing service organization and original part to promote the brand of DeLaval Service.
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Responsibility: | - Committed to the development of service standardization to improve the customer satisfaction
- Innovative and continuous promotion of DeLavals ISAI to the dairy industry
- Optimize forecast and supply of original parts customer pricing positioning and while supporting sales and service teams with training related material and physical help when necessary.
- Contributes and implement to the assigned Solution assortment strategy development.
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Key deliverables (maximum 5): | - Delivers the professional service image in the industry base on this position design & provide the good service module (such as ISAl) & technical support.
- Internal and external training.
- Deliver the marketing material for service team including technical and competence training service tools management
- Organize campaigns and activities to promote original part sales and DeLaval In service brand.
- OP monthly forecast review
- Training center management (build the internal & external training process)
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Competency & qualification requirements: | - Mechanical Engineering Education background
- 3 to 5 years of experience in a closely related service & product area
- Good English skill
- Expertise in strategic planning business and market analyses
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Personality traits: | - Methodological working approach
- Good communication skills and a strong impact from a knowledge base and good in knowledge transfer like training seminars etc.
- Competitive and driving
- Strategic view and capable of seeing all aspects of the business and their relation
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