Service Business Development Manager_DCCS
bosch rexroth • Shanghai, Shanghai, China
30 天前
职位描述
- Company Description* Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. *Job Description* *1. *管理和培养*服务销售支持与协助商机跟进( day by day to team role )* *Service Sales Support and Opportunity Follow-up* * 管理和培养支持服务销售团队开展客户需求梳理,服务方案准备,报价资料整理及内部审批流程跟进,优化现有流程. Support the service sales team in customer requirement clarification, service proposal preparation, quotation documentation, and internal approval follow-up. * 协助跟进服务类商机,包括备件,维修,现场服务,升级改造,服务合同等,确保商机信息及时,准确地更新. Assist in following up service-related opportunities, including spare parts, repair, field service, retrofit, and service contracts, ensuring timely and accurate opportunity updates. *2. 订单支持与流程协调* *Order Support and Process Coordination* * 负责服务订单相关流程的支持与跟进,包括报价,订单创建,合同资料,交付状态,开票及回款信息协调等. Support and follow up service order-related processes, including quotation, order creation, contract documentation, delivery status, invoicing, and payment coordination. * 协调内部相关部门,及时解决订单执行过程中的异常问题,确保订单流程顺畅,信息透明,响应及时. Coordinate with relevant internal departments to resolve issues during order execution and ensure smooth process flow, transparent information, and timely response. * 跟踪服务订单执行进度,定期汇总订单状态,风险点及待解决事项,为服务销售和服务项目提供支持. Track service order execution progress and regularly summarize order status, risks, and pending issues to support the sales and management teams. *3. 流程优化与持续改进* *Process Optimization and Continuous Improvement* * 识别服务销售及订单管理流程中的痛点和低效环节,推动流程优化,标准化及数字化改进. Identify pain points and inefficiencies in service sales and order management processes, and drive process optimization, standardization, and digital improvement. * 主导并推动服务销售与订单管理流程的自动化,数字化及标准化改进,识别效率瓶颈,提出并实施优化方案. lead CIP initiatives to continuously improve processes such as quotation, order handling, delivery coordination, and report generation. * 协助建立并完善服务业务相关流程文件,操作指南,模板及标准化工具,提高团队工作效率和执行一致性. Support the development and improvement of service-related process documents, work instructions, templates, and standardized tools to enhance team efficiency and execution consistency. *4. 数据分析与业务运营支持* *Data Analysis and Business Operation Support* * 负责服务销售,订单,交付及运营相关数据的收集,整理和分析,支持业务回顾和管理决策. Collect, consolidate, and analyze data related to service sales, orders, delivery, and operations to support business reviews and management decisions. * 定期准备服务销售支持,订单跟踪,流程效率,CIP进展等相关报告. Prepare regular reports on service sales support, order tracking, process efficiency, and CIP progress. * 维护内部系统中的相关数据,确保业务信息准确,完整,及时更新. Maintain relevant data systems to ensure accurate, complete, and timely business information. *Qualifications* * 本科及以上学历,工业工程,工商管理,供应链管理,机械,电气自动化或相关专业优先. Bachelor’s degree or above, preferably in Industrial Engineering, Business Administration, Supply Chain Management, Mechanical Engineering, Electrical Automation, or related fields. * 具备5年以上工业企业相关工作经验,有服务运营,销售支持,订单管理,流程改进或项目协调经验者优先. Minimum 5 years of relevant experience in industrial companies, preferably in service operations, sales support, order management, process improvement, or project coordination. * 具备数字化实践经验 : 熟练使用数据分析工具(如Power BI, Tableau, Python),有AI相关项目(如预测性维护,智能派单,文档自动处理)经验者优先; Possess practical digitalization experience : Proficient in using data analysis tools (e.g., Power BI, Tableau, Python). Experience with AI-related projects (e.g., predictive maintenance, intelligent dispatch, document auto-processing) is a strong plus. * 有工业自动化,高端装备制造,售后服务或工程服务行业经验者优先. Experience in industrial automation, high-end equipment manufacturing, after-sales service, or engineering service industries is preferred. * 具备良好的中英文书面及口头沟通能力. Good written and spoken communication skills in both Chinese and English * 具备良好的流程思维,问题解决能力和跨部门协调能力. Strong process thinking, problem-solving capability, and cross-functional coordination skills.