Disputes & Reviews Administrator – Customer Support (CSR Team)

Job Overview :

We are looking for a detail-oriented Disputes & Reviews Administrator to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms.

Key Responsibilities :

• Manage and respond to payment disputes across platforms including Braintree, PayPal, and Stripe
• Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation
• Handle customer comments, messages, and inquiries via Facebook and other social media platforms
• Process customer refund requests within the approved CSR authorization limit (up to $300 )
• Review and troubleshoot gallery-related and API-related errors through the administrative system
• Identify, investigate, and escalate potentially fraudulent orders in accordance with company procedures
• Ensure all customer interactions are handled accurately, professionally, and in a timely manner
• Maintain proper documentation and escalation records as required

Work Setup & Employment Terms :

Ideal Candidate Profile :