Manager, IT Infrastructure

We are looking

for someone who has :

• University degree in the field of Information Technology / Computer Science
• 5 years of experience in managing ITIL operation management platform in :
• ManageEngine ServiceDesk plus systems Management of Problem, Incident, Change, Configuration, Capacity, Performance Availability functions and processes
• Manage Engine Endpoint Central Management systems Management of Patch, Asset, App, Software and Devices, deployment of App, Software, Remote Assistance, Configuration and performance functions and processes
• ManageEngine Event Log analyse systems
• Definition of standards, key performance indicators, and critical success factors required to deliver operational excellence.
• Disaster recovery planning, documenting, and testing
• Proven track record of ITIL service management rollout, migration, and administration
• Intermediate ITIL 4 certification is preferred.
• Fluency in written and oral English and spoken Cantonese / Mandarin fluency is required.