Claims Services, Automation Analyst

Claims Services, Automation Analyst Post Date : 2026 / 01 / 21 Expiry Date : Nil Location : China Job Type : Permenant About the role

• Automation Analyst / Junior (Claims) :
• You will join the Claims function for the role of Claims Automation Analyst
• You will be participating in claims transformation and development of new claims service, construct and manage business rules management system and other automation initiatives and applications such as RPA
• You will play a key role in health checking our claims automation model to ensure long-term success making sure our automation initiatives delivered and maintained with excellent quality in terms of claims service level and customer experience
• You will be working closely with business stakeholders to identify and understand requirements and opportunities to enhance our automation model
• Design and implement reliable automation solutions to reduce cycle time and increase accuracy
• Coordinate and implement Quality Assurance framework for claims automation model
• Gather, analyze business requirements, and develop / revamp / simplify process workflow
• Participate in process and code reviews of all automation tools with peers and manager to ensure all standard resource libraries and architecture patterns are appropriate
• Demonstrate automation capabilities to stakeholders
• Involve key business and IT stakeholders to clarify the process, participate in process definition
• Perform end-to-end testing, troubleshooting and end-user support
• Create and maintain documentations that includes process design, technical solution and design documents to accurately represent design and code
• Work with product owners, development team and other stakeholders to determine new features of automation model
• Assess the process landscape, sorting processes by feasibility and potential for automation

What we're looking for