职位描述
- Company Description* RBCE covers the development, manufacturing, sales and service of electric drive systems for LCV. AJoint Ventureestablished by Bosch & JMCG. AHigh-techenterprise with full functions : R&D, Production, Salesand Service. *Job Description* *Job Summary* '0KM & field customer complaint solving, including problem diagnose, problem solve proposal, problem solve coordinate, action and confirmation. *Roles and Responsibilities* '- Hotline trouble shooting, check online data to confirm complaint - On-site trouble shooting, data diagnose and provide problem solve proposal - Coordinate, solve problem, and confirm vehicle status after maintenance - Field monitoring project - Technical training to OEM - Other task assigned by supervisor. - Coordinate, perform and supervise the customer quality related tasks self-dependent according to the customer and RB quality requirements and in co-operation with RB and cusotmer team members - Escalate topics to line managers if potential customer escalation expected *Qualifications* *Qualifications Requirement* *Education al B ackground * Bachelor degree in Power Engineering, Electrical Engineering, Control Engineering, Vehicle Engineering, electrochemical or equivalent Master degree in Power Engineering, Electrical Engineering, Control Engineering, Vehicle Engineering, electrochemical or equivalent *Language : * - Basic English speaking *Job Relevant Knowledge and Experience* -Experience in the automotive development & calibration preferred. Haveworking experience in JMC, and familiar with JMC work process- Knowledge of engine and vehicle, better for E-axle - Knowledge of vehicle assembly, experience in vehicle failure case; Knowledge of system diagnosis preferred - Good understanding of complete vehicle, knowledge of vehicle communication network (e.g. CAN, LIN, Ethernet, CANFD) preferred. *Additional Information* • 该岗位内部推荐奖金为人民币3,000元整(仅限博世内部员工申请),具体请参见[博世中国内部推荐政策] • Internal Referral bonus of this vacancy : RMB 3,000 (Valid only for Bosch associates). For the detailed regulation, please refer to Bosch China Internal Referral Policy