Customer Quality Engineer_DCCC
Bosch Rexroth • Changzhou, Jiangsu, China
30 天前
职位描述
- Company Description* Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. *Job Description* Customer Complaint Handling & Analysis -Responsible for handling customer quality complaints, ensuring prompt response and conducting on-site investigations. -Lead root cause identification and analysis, proposing effective short-term containment and long-term corrective actions. -Maintain clear communication with customer technical and quality teams to ensure smooth problem resolution and foster strong customer relationships. Quality Report Writing & Improvement Promotion -Lead and compile detailed 8D reports, ensuring logical clarity, accurate root causes, and effective, closed-loop corrective / preventive actions. -Track the implementation of corrective actions, verify their effectiveness, and drive the roll-out of these measures across relevant departments or production lines. -Regularly analyze customer complaint data to identify quality trends and common risk points. Internal Quality Issue Support & Process Optimization -Proactively support the investigation and analysis of internal quality issues -Identify weaknesses in existing quality management processes based on experience gained from handling both internal and external quality issues. -Propose specific suggestions for process optimization, standard improvement, or tool enhancement to drive the continuous improvement of the internal quality system. Cross-departmental Collaboration -Work closely with departments such as R&D, Production, Engineering, Purchasing, Service, Application and Sales to collectively resolve quality issues and prevent recurrence. *Qualifications* Education & Experience - Bachelor's degree or above in Mechanical Engineering, Hydraulics, Mechatronics, Automation, Quality Management, or related fields. -Minimum 2 years of work experience as a Quality Engineer, Process Engineer, or similar role in manufacturing. Candidates with experience in the hydraulics or automotive components industry are preferred. -Extensive hands-on experience in writing 8D reports and leading the resolution of complex quality issues. -Familiar with ISO 9001, VDA 6.3 Competency Requirements -Strong Problem-Solving Skills : Proficient in using quality analysis tools such as QC Seven Tools, 5Why, Fishbone Diagram, etc. -Excellent Communication & Coordination Skills : Able to communicate clearly and professionally with internal and external customers, with good coordination and negotiation abilities. -Strong Resilience : Capable of adapting to a fast-paced, multi-task environment for handling customer complaints. -Solid Documentation Skills : Able to independently write professional and precise technical reports and improvement proposals. -Good English reading and writing skills. Proficiency in reading English technical documents is required. Fluent spoken English is preferred. Special Requirements -Willingness for Frequent Business Travel : Required to travel frequently to customer sites (including but not limited to major OEM plants and key customer locations) based on complaint handling needs.