Commercial Operation Manager

We are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our 18.000 colleagues now and together we will make the world a brighter place.

Key tasks and responsibilities:

• Discussions with customers on contracts, prices, payment-terms and overdue mainly remotely

• Business steering (mainly EE)for sales force of direct accounts by developing, communicating mid and short term customer specific targets regarding price/volume, additional financials and projects.

• Monitor monthly sales updates and propose counter measures.

• Generate information about the customer's demand estimation, competitive situation and the general market conditions to better position Covestro as a key supplier at the account.

• Identification of growth opportunities and initiating contact to technical sales or market development

• Responsible to generate and maintain customer relevant data in sales tools (C4C, Vendavo, APO, LCM, etc.)

• Collect market insights from customers on OEM projects and market sentiments. Listens to and understands the accounts' current and future specific needs as well as their position in the value chain and industry. Feedback to related commercial or technical sales colleagues.

• Receive instruction from industry commercial manager on supply allocation and price guideline for responsible customers. Offers price suggestions to achieve desired market share and profit goals, however, any price discussions and the final price decision remains under the full responsibility of the industry mgmt. guidance

Qualifications and experience:

• Commercial education or technical education in the field of plastics

• More than 8 years of professional sales responsibility

• Solid knowledge of polymer industry, products and applications

• Excellent communication skills in English and Chinese, both orally and in writing

• Min 8 years of customer facing experience

• Insight in marketing & Sales tools, as well as ERP

• Ability to implement change in customer interaction patterns

• A thorough knowledge and understanding of Covestro internal structure, personnel and capabilities are also of great importance

• Strong business acumen with customer centric mindset

• Proactivity to maintain customer relations

• Strong Communication and business insights

• Plan & Aligns competencies are essential

• Relationship building on distance