Customer Care Coordinator

Customer Care Coordinator

Location: Shanghai - Hu Tai Road
Req ID: 29199

Job Responsibilities

Customer Management (Order Fulfilment)

• Manage customer order processing from order receipt until order delivered/invoicing as per customer requirement and in accordance with company policy.

Logistics & Shipping

• Coordinate with order management team on shipment activation.

Warehousing & inventories management

• Manage 3PL warehouse to ensure stock accuracy and service level are maintain.

Vendor Management/Purchasing

• Responsible for direct and indirect vendor/purchase.

Reporting and monitoring

• Drive the purchasing activities and improvements

Job Requirements

• Thorough understanding of custom regulations, procedures and documentation requirement for both import and export shipments.
• Good SAP system knowledge/experience.
• Good communication skill to communicate with customer/vendor.
• Experience in Supply Chain activities.
• Professional approach and interaction.
• Strong analytical and problem solving skills with the ability to identify and resolve customs related issues.

Languages

Fluent speaking, reading and writing skills in English & Japanese. Chinese is proffered