Customer Engagement and Service Manager

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TextileGenesis , a Lectra Company , is a global leading company in Supply Chain Traceability domain for the fashion & textile industry . Headquarter in Amsterdam, we have presence in China ; India, Bangladesh, Turkey and Netherlands , UK and Colombia .

Currently, over 8,000 textile companies are part of our traceability network and more than 100 leading global brands are implementing traceability programs on our Traceability platform .As of Dec 2024 , a total billion garments have been traced across the entire supply chain ,from fiber to retailer, on the TextileGenesis platform .

He or she will be responsible for the delivery of supply -chain traoffice-basedceability in greater China region to meet the project requirement of Brand and Retailer based in Europe and the USA . We offer the flexibility for this position to be home-based

Scope of work including but not limit to

• Manage the traceability project implementation in the region by working closely with global project manager and other project team members .
• Efficiently manage and sustain relationships with key contact personnel in regional brand offices
• Follow up and support our textile supply chain partner on platform registration , provide in-depth training and resolve various issues users encounter while using the platform.
• Work with development team for product improvement based on first-hand feedback and market insight.
• Manage relationships with key supply chain partners and industry organization
• Other job duties assigned by superior

Required Competencies

• 10+ Years working experience in textile industry , certification body or in

sustainability domain ,familiar with textile industry end to end supply chain , good knowledge of sustainable textile material will be a plus

• Excellent written and spoken English skills
• Customers focus with good oral and written communication skill to drive results
• Ability to take ownership of issue , strong “ can -do “ attitude and good problem solving skills
• Proficient in data analysis with extensive experience using office software tools
• Proven project management experience, capable of handling multiple tasks simultaneously
• Overseas working or studying experience is a plus but not a must
• Experience in Certification Body (GRS/RCS /RWS /OCS etc. ) , Transaction Certification or supply chain traceability is a plus but not a must

(This position provides a Flexibility to be home office based )

We provide competitive compensation offer and broad career development opportunity , and look forward to the growth of employees and the company together