Customer Service Specialist

Duties and Responsibilities:

Customer contacts:

- Act as the first customer contact person to handle customer requests concerning orders management such as forecast price lead time order status (tracking) and provide feedback to the relevant sales representatives regarding order status and/or changes.

Order processing:

- Process customer orders (sample incl.)/ changes according to established department policies / procedures after confirming the stock availability and customer product allocation logistic availability communicate with customer on relevant information e.g. delivery schedules and product availability and coordinate with logistics and finance personnel Process customer returns according to established policies/procedures.

Documentation:

- Check the documents and challenge internally to get them in time and send them to customer (contractpackagelistinvoiceMSDSCoAetc.).

- Managethedocumentfilingandsupportauditactivity.

Claim management:

- To communicate with the clients on feedback suggestions or complains continue to optimize the operation process accordingly to maximize the clients satisfaction.

Internal Support

- FollowupARwithfinancialteam.

- Monthlyreviewofdeliverycostwithlogisticstaff.

- Assist the line manager on operation reporting projects and implementation of relevant Process.

Job Requirement/Specification:

- BachelorsdegreeinInternationalTradingorrelativemajors

- Atleast5yearscustomerserviceexperienceinmanufacturing/distribution/tradingcompany chemical industry is preferred.

-Technical & Professional Knowledge:

(1) Be familiar with SAP system and has this knowledge for materials flow which is preferred.

(2) Fluent in spoken and written English plus

(3) Good communication skill and strong analysis thinking.

(4) Be able to proactive think and provide solutions.

Brenntag TA Team

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1