Order Desk Specialist

Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

The Company:

Trane Technologies (NYSE:TT) is a global climate innovator. Through our strategic brands Trane and Thermo King and our environmentally responsible portfolio products and services we bring efficient and sustainable climate solutions to buildings homes and transportation. For more information please visit .

We are proud of our Wining Culture feeling connected with the companys vision and are empowered to do the right things. We share passion for serving customers developing top talents and boldly challenging what is possible for a sustainable world.

We are an equal opportunity employer dedicated to hiring a diverse workforce. Working at Trane Technologies means you are part of a company that believes your career progress is an important aspect of our business success. When you are ready to join a global leading company that is making decisive moves to success and pursuing operational excellence we are right where you belong to.

Job Summary:

The purpose of the Service Coordinator is to interface with customers and Trane service representatives to handle post-sales service functions. This role will work with service support coordinators to ensure process resources and procedures are executed in an operationally excellence manner to create customer satisfaction. The service coordinator will close out work order features and conduct follow up to assess customer satisfaction.

Principal Responsibilities:

Responsible for receiving order from customer and advise customer delivery date

Communicate with the customer and co-ordinate corresponding function members to meet the customers requirement.

Work with relative department to meet delivery plan

Receiving customer complaints coordinate and follow up with the corresponding function members to take care the customers concerns.

Daily shipment request arrangement

FG inventory monitoring to ensure timely delivery and minimize the stock

Complete other jobs assigned by leader

Key Competencies:

• Account/Relationship Mgmt.
• BOS Leadership
• Customer Alignment
• Customer Centric
• Product Application Knowledge
• Relationship Management
• Solution Focus
• Strategy and Planning
• undefined

Qualifications:

• 5 years experience or above.
• Good command of English both oral and written.
• Bachelor Degree
• Good communication ability
• Quicker learner good communicator nice team worker

KPI:

1. On time shipment rate 98.6%

2. Order accuracy rate 99%

3. Order exception closure within 2 working days

4. Customer response time 1 working day

ITO and INV stock value meet departments targets.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1