Customer Logistic Service Advisor_ MABosch Group • Shanghai, Shanghai, China
Customer Logistic Service Advisor_ MA
Bosch Group • Shanghai, Shanghai, China
30 天前
职位描述
- Company Description* Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. *Job Description* * Daily operation of the digital customer care hub across voice, email, chat, self-service platform. * Ensure high quality, customer focused support with strong service performance and responsiveness. * Identify and implement process improvements to increase efficiency and enhance the customer experience. * Support the implementation of AI tools, automation workflows and digital customer service capabilities. * Perform testing and deployment of new C4C features, including embedded AI, smart recommendations, chatbot upgrades. * Provide training to internal customer service teams on AI-powered tools in C4C, such as intelligent reply suggestions, automated case logging, and knowledge base recommendations. * Drive the adoption of customer self-service channels to reduce manual workload. * Ensure compliance with internal processes, quality standards and governance requirements. *Qualifications* * Bachelor degree or above in logistic management, 3+ years of experience in using and configuring SAP C4C or similar customer interaction platforms. * Experience in digital transformation, process optimization, or AI-supported operations is highly desirable. * Data-driven mindset with the ability to interpret operational KPIs and identify improvement opportunities. * Quality and service-oriented working style. * Excellent written and verbal communication skills in English. * Strong team player, pro-active, flexible, self-motivated, results driven, willing to take additional responsibilities, ability to influence, able to work under pressure.
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Customer Logistic Service Advisor_ MA • Shanghai, Shanghai, China