Program Manager, RBS Vendor Consultant Program

About
strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

About Our Business
Vendor Consultant Program in Amazon RBS organization is to own operational business metrics and associated tasks for JP AVS vendors. These include business metrics that require minimal financial judgement or commercial negotiations needed. We aim to deliver this through a dedicated team of vendor consultants who will act as the primary owner of business metrics for their assigned set of vendors. Our primary customer is our vendors who subscribe to the AVS service with the intent to get a customized service that will augment their growth on Amazon. To be able to delight our customer we will aim to provide a high-quality service that exceeds our vendors expectations by driving their growth on Amazon by improving metric performance.

About the Role
Program Manager: Program Manager in Vendor Consultant Program will be responsible for VCP new model launch in JP by partnering with Japan Retail Product Family POCs and WW VCP teams. You will manage business growth for some of the most influential Selling Partners (vendors) on Amazon ensuring Selling Partner satisfaction with the program through a high level of service and service standards. This role will partner with Worldwide stakeholders partnering teams Vendor Consultants Brand Specialist to establish and streamline services define top business problems program roadmap identify new opportunities through influencing stakeholders and leading solution building.


Key job responsibilities
As a Program Manager in Retail Business Services (RBS) you will be responsible for Vendor Consultant Programs transformation in JP by partnering with Japan Retail Product Family POCs and WW VCP to ensure VCP new model launch in JP successfullyYou will manage business growth for some of the most influential Selling Partners (vendors) on Amazon ensuring Selling Partner satisfaction with the program through a high level of service and service standards. This role will partner with Worldwide stakeholders partnering teams Vendor Consultants Brand-owners to establish and streamline services define top business problems program roadmap identify new opportunities through influencing stakeholders and leading solution building.

Key Performance Areas:
Program plan and delivery management independently in a dynamic environment
Influence stakeholders and drive alignment on program priorities goals and roadmap
Identify new opportunities to initiate sub-programs
Influence stakeholders priorities and roadmap
Make trade-off decisions and understand when and how to escalate appropriately
Develop solutions and lead implementation
Advocator and practitioner of using technology to solve business problem.


- 5 years of experience in service delivery operations or project management with the ability to thrive in a fast-paced metrics-driven environmentAccount management background is preferred
- At least 3 years of experience in complex metrics management or in managing complex projects
- Exceptional written and oral communication skills in Japanese and strong reading and writing skills in English
- Strong communication and leadership abilities
- Able to work effectively in an ambiguous dynamic and fast-paced internet-speed environment with tight deadlines
- A genuine passion for delivering an outstanding customer experience
- Exceptional skills in data manipulation and analysis
- High attention to detail with a proven ability to manage multiple competing priorities simultaneously

- Experience in leading large cross functional projects
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization

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Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1