Customer Service Representitive(Contractor)

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Non-Standard

Job Sub Function:

Non-Employee

Job Category:

Non-Standard

All Job Posting Locations:

Shanghai China

Job Description:

Duties and Responsibilities (General Summary essential functions and authorities etc.)

主要工作职责基本概况主要功能权限等

• Process and manage customer orders accurately and efficiently.

及时准确处理和管理客户订单

• Respond promptly and professionally to customer inquiries.

专业高效地响应客户咨询

• Investigate document and resolve customer complaints in a timely manner.

调查记录并及时解决客户投诉

• Promote order management systems and provide related customer training.

推广订单管理系统并为客户提供相关培训

• Prepare customer service reports and maintain accurate documentation.

编制客户服务相关报告并维护相关文档记录

• Support daily customer service operations and cross-functional collaboration.

支持日常客户服务运营及跨部门协作

• Participate in process harmonization and standardization activities across regions and business units.

参与跨区域及跨业务部门业务流程标准化工作

• Document current-state (As-Is) and future-state (To-Be) business processes.

梳理并记录现有流程As-Is及未来流程To-Be

Required Skills:

Preferred Skills:

Required Experience:

Contract

Employment Type : Full-Time
Experience: years
Vacancy: 1