Port Services Engineer
Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.
Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.
About the role:
To sell and promote Wilhelmsen Ships Service Network Products Services and Concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port always making the customers aware of ongoing campaigns and providing technical support carry out inspections and tests on shipboard systems and equipment across the various marine solution areas within the WSS portfolio and product demonstrations as required or identified as necessary.
Who you will report to:
This position is based in Dalian China.
The Port Service Engineer reports to the Area Port Service Manager works closely together with the rest of the team to promote Wilhelmsen Ships Service.
What you will be doing:
Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
Initiate and maintain continuous contact with Ports Terminals Dry Docks Repair Yards and Ships Agents to identify opportunities and obtain information concerning Charterers vessel arrival times names of the Captain Superintendents and other senior members of the crew to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
Visit vessels upon request for specific services assist vessels crew for port deliveries where applicable
Visit vessels according to the prioritised customer category and highest global business value and sales potential
Report back the vessel visit outcome in relevant systems and according to processes
To possess the required and defined technical competencies that is agreed with the Area Port Service Engineer Manager and thus able to promote all Solutions and carry out defined services and inspections/installations
Complete and issue relevant documentation after every visit/service on board
Ensure that the customers experience the port service interaction as professional valuable and pleasant
Obtain customer feedback concerning any matters affecting customer satisfaction and report back in Salesforce included reporting of any customer complain if necessary
Report back to Area Port Service Engineer Manager on competitor activities in the Port
Support customer and sales force when vessels will be sold / bought (cylinder count new orders additional product/services needed)
Required experience and skills:
Medium vocational technical or marine training
Minimum 5 years of experience in the marine industry
Sales experience
Versatile and adaptable to varied working conditions
Good Physical Condition
Very good command of the English language (spoken and written)
Computer literate
Ability to communicate effectively within a multinational environment
Ability to manage and motivate own and externally employed service personnel
Ability to work under pressure
Ability to work on own initiative
Ability to work independently as well as in a team
Ability to co-operate across organization lines internally and towards customers
Systematic and accurate nature
Service oriented and safety minded approach
What we offer:
Competitive package/benefit
Great culture and working environment
A challenging job in an international company
Sounds interesting If you can see yourself in this role please let us know why you are our Port Services Engineer. As an internal candidate you can apply by entering the internal job portal (Workday front page>Menu >Career>Find jobs). Here you can upload your resume and a motivational letter.
Work location: Dalian China
Contact details:
HR Generalist & Area HR Support
#WSS
Required Experience:
IC
Employment Type : Full Time
Experience: years
Vacancy: 1