Account Manager Senior Account Manager Business Information

MISSION:

Responsible for the retention and development of ongoing relationships between Coface and its key clients in order to:
- Secure the existing business with the clients and grow the accounts by penetrating more volume from the key clients
- Play a key role between the key clients and internal cross functions to provide high standard service to the clients.

MAIN RESPONSIBILITIES:

Serve customers by providing product and service information and resolving product and service
problems as indicated by clients or partners;
Attracts potential customers by answering product and service questions and suggesting information about other products and services;
Be in contact with clients and partners on product or service problems by clarifying the customers complaint and providing the best solution to solve the problem following up to ensure resolution;
Timely resolution of customer grievances in Turnaround time indicated in contracts;
Coordinate with Legal / Compliance departments in resolution of regulator complaints;
Deliver to clients and partners final Contracts Endorsements and invoices and handle any questions related to these documents;
Follow up with clients on actual usage of reports and discuss potential increase of new reports;
Prepare presentations Graphs and analytical reports as required;
Be responsible for negotiations with clients on renewal of contracts and pricing;
Responsible for derogation request if required on products contracts and pricing.

TECHNICAL:

Demonstrates proactive attitude with client Focus

Demonstrate ability to complete task accurately and on time with minimum supervision.

Demonstrates teamwork both with function and across functions to achieve the overall company goals

Able to understand the problem and effectively communicate the solution to the commercials/customers

Sound knowledge about the process and guidelines and the requirements of the commercials/ clients

To pursue continuous improvement by seeking ways to develop products services or processes for increased efficiency or effectiveness regardless of where the product service or process started.

Strong interpersonal skills and able to work well with all levels across the region

Provide input to ensure ongoing improvements and developments of existing workflows for the commercial team

Qualifications :

Beneficial to have certificate or degree in Finance / Management or related disciplines.
Information or data background

Experience in Financial/ Business Information industry
Min 5 years Client services or Account management background

Additional Information :

• Flexible working model after the 6th month
• Great place to work: central and modern office
• Opportunities to learn: budget every year for training languages platform e-learning platform dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field
• Health care

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1