Supply Chain Support Specialist

The Purpose

Join our Supply Chain team and play a critical role in ensuring the accuracy, efficiency, and reliability of warehouse operations across China.

Based at our Fengxian warehouse in Shanghai, you'll support daily warehouse reporting, inventory management, ERP system processing, and customer order coordination for both Shanghai and Dongguan operations. This role offers excellent exposure to supply chain operations, customer coordination, inventory control, and cross-functional collaboration within a global fresh produce business.

Why You'll Love This Role

• Gain exposure to end-to-end supply chain operations across multiple warehouse locations.
• Work closely with key customers, warehouse teams, logistics providers, and commercial stakeholders.
• Develop expertise in inventory management, ERP systems, and supply chain processes.
• Be part of a fast-paced international business supporting well-known fresh produce brands.
• Contribute directly to operational excellence and customer satisfaction.

What You'll Do

As part of our Asia Supply Chain team, you'll ensure inventory accuracy, support customer operations, and help maintain seamless warehouse execution.

Drive Accurate Warehouse Reporting

• Verify daily warehouse reports for Shanghai and Dongguan operations.
• Process accurate transactions within ERP systems, ensuring all data is entered within reporting deadlines.
• Investigate discrepancies, missing information, and reporting exceptions.
• Maintain complete and auditable records of operational transactions and supporting documentation.

Support Key Customer Operations

• Coordinate customer bookings, delivery schedules, and order reservations.
• Prepare and review customer-required documentation to ensure completeness and accuracy.
• Manage order changes, special requests, and operational exceptions.
• Track order progress and communicate updates with relevant stakeholders.

Maintain Inventory Accuracy

• Perform daily inventory checks and weekly stock verification activities.
• Investigate differences between physical stock, warehouse reports, and ERP records.
• Coordinate recounts and corrective actions when inventory variances occur.
• Escalate unresolved stock issues that may impact customer service levels.

Partner Across the Supply Chain

• Collaborate closely with warehouse teams, customer service, Finance, Sales, and key account teams.
• Support supplier and warehouse reconciliation activities.
• Assist with invoice verification and period-end inventory reconciliation processes.
• Ensure timely communication across stakeholders to resolve operational issues efficiently.

Drive Continuous Improvement

• Prepare daily and weekly operational reports.
• Identify recurring process issues and recommend practical improvements.
• Support initiatives that improve reporting accuracy, inventory control, and customer service performance.

Why You'll Love This Role

• High visibility across supply chain, warehouse, commercial, and customer teams.
• Opportunity to own critical operational processes and data accuracy.
• Diverse responsibilities covering reporting, inventory control, customer coordination, and process improvement.
• Valuable exposure to a global fresh produce supply chain environment.