Disputes & Reviews Administrator – Customer Support (CSR Team)Imprint Now • China
Disputes & Reviews Administrator – Customer Support (CSR Team)
Imprint Now • China
6 天前
职位描述This position is fully remote Operates on a no-work-no-pay basis No statutory benefits (including HMOs) Employees must provide their own Work From Home equipment , including : Laptop or desktop computer Noise-canceling headset Reliable internet connection (at the employee’s expense) Two unplanned absences may lead to termination Resignations require a two-week notice period Strong attention to detail and problem-solving skills Comfortable handling disputes, reviews, and sensitive customer issues Experience with payment platforms, social media support, or fraud review is a plus Ability to work independently in a remote setup
Job Overview :
We are looking for a detail-oriented Disputes & Reviews Administrator to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms.
Key Responsibilities :
- Manage and respond to payment disputes across platforms including Braintree, PayPal, and Stripe
- Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation
- Handle customer comments, messages, and inquiries via Facebook and other social media platforms
- Process customer refund requests within the approved CSR authorization limit (up to $300 )
- Review and troubleshoot gallery-related and API-related errors through the administrative system
- Identify, investigate, and escalate potentially fraudulent orders in accordance with company procedures
- Ensure all customer interactions are handled accurately, professionally, and in a timely manner
- Maintain proper documentation and escalation records as required
Work Setup & Employment Terms :
Ideal Candidate Profile :
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Disputes Reviews Administrator Customer Support CSR Team • China
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