About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
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PURPOSE
•Translate and implement the Group IT strategy and vision into agile execution plans proactively eliminating barriers to progress by connecting delivery teams and business teams
• Strategically lead CTC company-wide agile delivery function to ensure consistent, high-quality execution of strategic initiatives by defining agile methodology and developing best practice to Scrum Master teams.
• Cultivate a culture of experimentation, psychological safety, and continuous learning, empowering teams to evolve their practices while maintaining alignment with group standards.
• Champion best agility practice by influencing senior stakeholders and decision-makers in Group IT and Shared Services to adopt adaptive ways of working, anchored in measurable outcomes and clear stakeholder engagement aligned with GO Platform Strategy.
• Lead development team in managing delivery programs for 4 platforms for markets and GO, while also providing guidance to the Scrum Masters of 4 platforms, including Opus, Omne, Cube and OneMod.
ACCOUNTAIBILITIES
- Drive agile transformation by embedding agile mindsets, behaviors, and delivery excellence throughout the organization, enabling faster value realization and improved cross-functional collaboration.
- Engage stakeholders across four key domains digital, operations, data, and shared services to refine platform alignment, ensuring unified practices, shared goals, and synchronized delivery outcomes.
- Develop and scale the Agile Center of Excellence, acting as the steward of agile thought leadership, coaching capability, and best practice dissemination in CTC.
- Manage and mentor Scrum Masters, ensuring effective agile execution in strategic programs.
- Initially lead team resource allocation, delivery priorities, and agile practices with stakeholders across group and business unit initiatives.
- Design and refine the agile methodology and guidance continuously optimizingagile processes including framework selection (Scrum, SAFe, Kanban) and tooling (Jira, Confluence, Azure DevOps).
- Foster strategic alignment through close collaboration with business leaders, project teams, and IT functions.
- Develop an agile community and a series educational activities such as agile workshops, sharing sessions, and engagement activities to promote agile awareness.
- Define and prioritize the definition of CTC agile metrics to enable data-driven decision-making through systematic tracking and reporting.
- Advocate agile values throughout all levels of the organization and drive change management efforts.
KEY PERFORMANCE INDICATORS
Business indicators:
- Strategic Project include 4 platforms Delivery Success Timely, high-quality execution of agile initiatives across platforms and countries, aligned with enterprise objectives.
- Agile Adoption Rate Across Regions Percentage of business units and platforms consistently applying agile practices and frameworks.
- Scrum Master Team Development Growth in coaching capability, certification achievements, and internal promotion rates within the Scrum Master team.
- Organizational Agile Maturity Progression Measurable improvement in agile maturity scores across CTC/FWD, reflected in assessments or health checks.
- Stakeholder Alignment & Satisfaction Senior leadership engagement and satisfaction with agile outcomes and visibility of delivery progress.
- Standardization & Platform Alignment Degree of delivery process and tooling consistency across the four key platforms.
- Agile Culture & Continuous Learning Frequency and impact of agile learning initiatives (e.g., workshops, CoPs, retrospectives), fostering innovation and psychological safety.
EXTERNAL & INTERNAL CONTACTS
- FWD project delivery teams (Internal)Product OwnerScrum teamDevelopment teamTesting team
- FWD BU business owners (Internal)Project team
- FWD GO IT Function Heads/Head of Shared Services
DECISION MAKING
- Decide which agile frameworks (Scrum, SAFe, Kanban, LeSS) are most appropriate for strategic initiatives and ensure contextual adoption across countries and platforms.
- Make decisions on Scrum Master staffing, development plans, and deployment to key strategic programs across geographies.
- Define and align delivery processes across multiple platforms, ensuring consistent execution and efficient resource use.
- Establish the phased roadmap for enterprise agile maturity progression, including key milestones, diagnostics, and transformation activities.
QUALIFICATIONS / EXPERIENCE
- Minimum 12 years of experience in agile roles with 5+ years in strategic leadership.
- Proven track record in leading agile transformations within complex, cross-functional environments.
- Experience in scaled agile implementations and driving agile maturity.
- Advanced agile certifications such as SAFe Program Consultant (SPC), Certified Scrum Professional (CSP), ICAgile Certified Expert preferred.
- Strong leadership, communication, and stakeholder management skills. Proficiency in Agile tools such as Jira, Confluence, Miro, or Azure DevOps.
- Strong understanding of product development lifecycle, team dynamics, and Agile delivery metrics.
- Certifications such as CSM, PSM II/III, A-CSM, or SAFe-related credentials are highly preferred.
- Excellent facilitation, stakeholder management, and conflict resolution skills..
KNOWLEDGE & TECHNICAL SKILLS
- Deep understanding of Agile frameworks and methodologies, including Scrum, Kanban, SAFe, and Lean, with the ability to adapt practices contextually.
- Strong knowledge of Agile product development lifecycles, estimation techniques, backlog refinement, and team delivery metrics.
- Skilled in Agile coaching and team facilitation, able to nurture high-performing, self-organizing teams through mentoring and servant leadership.
- Hands-on experience with Agile collaboration tools such as Jira, Confluence, Miro, Trello, or Azure DevOps.
- Strong ability to interpret and act on Agile metrics like velocity, burn-down, cycle time, and lead time to improve performance and transparency.
- Up-to-date with the latest trends in Agile delivery, team dynamics, and organizational agility, including knowledge of cross-team or enterprise Agile frameworks (e.g., LeSS, Nexus, Spotify model).
COMPETENCIES
- Agile project product owner expert.
- Strategic program Scrum Master Leader.
